Estudios de Área Humana
Frequently asked questions
What is Komo all about?
Komo is a digital banking service created by EastWest Bank. We offer high interest savings accounts, a VISA debit card that gives you free withdrawals, secure bills payment, and free funds transfer services which are all accessible through the Komo app on your mobile phone.
How do I know that my money is safe with Komo?
Why is the app called Komo?
We created Komo to give customers more control and flexibility when it comes to managing their money. Komo does not have any physical branches, so everything from account opening to blocking your debit card can be done through the app.
Our goal is to simplify the lives of our customers by giving them full control over their money, because with Komo, kontrol mo ang pera mo—hence, Ko-mo.
How is Komo different from other digital banking services in the Philippines?
What does exclusively digital mean?
Since Komo is exclusively digital, does that mean customers can't go to an EastWest branch to get help?
Is Komo free to use?
Does my money earn interest in Komo?
Yes, and a lot of it! A Komo account earns interest at 3% per annum*, which is more than 20x higher than other savings accounts in the Philippines. For more information on how exactly your money earns interest, check out our other FAQs for interest calculation samples.
Does Komo have a minimum deposit to open an account or to earn interest?
No. Komo does not require any minimum deposit, maintaining balance, or minimum balance to earn interest.
Does Komo issue bank certificates?
Currently, we only provide a Statement of Account but this document is detailed enough to prove that you have an account with Komo. We don't provide formal certificates right now, but we have gotten some user feedback asking about this and are considering it as part of our future enhancement.
How do I get the Komo app?
You can download the Komo app onto your mobile phone from the Play Store for Android, App Store for iOS, or App Gallery for Huawei. Downloading the app is completely free and takes just a few minutes.
Who can open a Komo account?
All Filipino citizens who are 18 years old and above, living in the Philippines, and who own a smartphone with a local mobile number can open a Komo account.
How do I open a Komo account?
Komo accounts can only be opened using the mobile app, so the first step is to download the app onto your mobile phone. Make sure you are using a smartphone and have a stable internet connection to avoid any issues.
Unified Multipurpose ID (UMID)
Social Security System ID (SSS ID)
Professional Regulation Commission ID (PRC ID)
What are the valid government IDs accepted by Komo?
Unified Multipurpose ID (UMID)
Social Security System ID (SSS ID)
Professional Regulation Commission ID (PRC ID)
How long does it take to open a Komo account?
We usually take 24-48 hours to approve an account application, but given the ongoing quarantine protocols, our team running on a skeletal workforce, and the large volumes of new applicatons coming in, we will try our best to review your account application within 1 week from the date of submission.
Why was my account application declined?
- Invalid ID. Even after resubmission, the submitted photo of your ID may prove to be invalid, blurred, cut-off, or otherwise unreadable. The valid ID should be one of the eight government IDs we have listed on our website FAQs page.
- Invalid Selfie. Your selfie must clearly show your entire face for us to verify your identity. Selfies that are blurred, taken in a dimly lit space, or otherwise unclear may prevent us from comparing your selfie with the valid ID you submitted. If your selfie and the photo on your valid ID do not match, this may result in declining of your application. Our system is also able to detect if the selfie you tried to take is a photo of a photo, so this can be grounds for rejection as well.
- Invalid Information. When entering the account information on your application, make sure that all details are complete including your full middle name and complete address. Our Bank Verifier may conduct a video call with you if they have clarifications on the personal information you have provided. If this still does not clarify the concern, this can be grounds for rejection.
Can I open more than 1 account?
Currently, we are only allowing 1 account per customer but we are working on product features that will allow you to have access to multiple accounts within Komo! Don’t forget to join the Komounity on Facebook to send us your suggestions on how we can improve our services for you.
Can I open a joint account, business account, or checking account?
We only offer individual savings accounts for the meantime, but are looking to improving Komo and its product and services in the future. If you’d like to send us feedback on how we can improve our services, make sure to join the Komounity on Facebook. We’d love to hear from you!
Can I convert my EastWest account into a Komo account so I can do my transactions online?
Unfortunately, this is not possible on our current system. You can always enroll your account in the EastWest online banking facility by visiting https://personal.eastwestbanker.com/.
If you would still like to open a separate Komo account, you can download it for free on the Play Store, App Store, or App Gallery. You can send money from your EastWest account to Komo using the transfer feature on the EastWest online banking facility.
Do I need to request a debit card or will it be delivered to me automatically?
Your Komo credit card will be processed immediately once your account is approved. The card and its delivery are completely free and you will be notified through SMS, app notification, and email once it's on its way.
How long does it take to deliver the debit card?
We usually aim to send out your debit card within 3-5 days from account approval. However, high volumes of new applications and travel restrictions related to local quarantine protocols may lead to delays in delivery. You will receive a notification through an SMS and app notification once your card has been picked up by our courier.
Can I change the delivery address for my debit card?
Yes. To change the delivery address for your debit card, just contact our support team by emailing email@example.com or calling (02)8888-1777.
How do I verify my email address?
Log in and tap the menu icon (three lines) on the upper left of the app dashboard. Then, tap 'View Your Profile' under your name and tap the 'Verify' button next to your email. This will send a verification link to your email address. Simply open the email and click the link to verify your email address.
I got a message that I need to resubmit photos of my ID, how can I do this?
This means that the original photos you submitted were unreadable or invalid and you need to resubmit new ones. Simply tap the camera icon on the Komo app dashboard to start.
I got a message that I need to do a video call with the Komo team to approve my account, how do I do this?
Our Bank Verifiers will usually ask for a video call when they need to verify details on your account application.
To start the video call, simply tap on the video camera icon on your Komo app dashboard. Make sure you have stable internet connection to avoid dropped calls or other issues. Our Bank Verifiers are available from 8:30am to 5:30pm on weekdays, excluding declared holidays.
Security and Privacy
Is my money safe with Komo?
Definitely. Your deposits are held with East West Rural Bank, which is a member of PDIC and regulated by the BSP. All your deposits with East West Rural Bank are insured with the PDIC for up to P500,000.
Is my personal information safe with Komo?
Yes, it is. Though we may process your personal information with the assistance of third party technologies, we follow best practices to keep your information safe.
How secure is the Komo app?
Using your Komo Account
What can I do with Komo?
With Komo, you can keep your money online and enjoy all the benefits that come along with doing so!
Open an account in minutes. No need to go to a branch or wait in line. Just download the app on your smartphone and open an account in minutes with just 1 valid ID.
Enjoy high interest rates. Get 3% interest per annum* on your savings account without any minimum maintaining balance. You can even track your daily interest earnings easily from the app!
Pay bills in just a few taps. Do more with your time when you don’t have to worry about paying bills. Just open the app and pay in a few taps with no fees or hidden charges.
Transfer money for free. Move your money however and whenever you want without paying additional fees. Transfer to a Komo account, another bank, or even load up your e-wallets with the Komo app.
Withdraw your money for free. Access your money when you need it with unlimited free withdrawals from ATMs under the EastWest network, plus up to 4 free** withdrawals per month for other Bancnet-affiliated ATMs in the Philippines.
Pay with your Komo debit card. Your Komo account comes with a free Visa debit card that can be used via ATMs, in-store, online, and wherever Visa cards are accepted.
Request money from another Komo user. Request, track, send reminders, and collect payments easily—not to mention skipping any potential awkwardness!
Looking for other features? Don’t forget to join the Komounity on Facebook to send us your suggestions on how we can improve our services for you.
* Starting April 1, 2021, the basic interest rate on Komo accounts will be: 2.5% for initial deposits up to P500,000; 1.5% for the next P1,500,000; and 1% on remaining deposits beyond P2,000,000.
** Withdrawal fees for ATMs outside the EastWest network will initially be charged to your Komo balance but will be automatically returned after 2 log-ins to the app.
Does Komo provide a debit card?
How do I deposit money in my Komo account?
Currently, you can only fund your Komo account by initiating an interbank fund transfer from your existing bank's mobile or online banking platforms. You may also transfer from any e-wallet that supports InstaPay (GCash and PayMaya).
How do I withdraw money from my Komo account?
Why is the interest earned on my app not reflecting in my account balance?
We track your interest earnings daily, but the amount will reflect in your account balance on the first day of the next month. For example, the interest you earned in March will be credited to your account on April 1.
How do I pay bills using the Komo app?
To pay bills using your Komo account, just follow these steps:
Will the interest rates stay at 3 percent?
3% is currently our basic interest rate for all Komo accounts. Starting April 1, 2021, the basic interest rate will be:
How do I compute for the amount of interest I will earn using Komo?
We compute your daily interest earnings by multiplying your account balance by 3%* and dividing the result by the days of the year (360). Whatever amount you have accumulated by the end of the month will reflect in your account balance on the first day of the next month.
For example, if your account balance today is P100,000 then the interest you will earn today is: (P100,000 × .03) ÷ 360 = P8.33
The ‘interest accrued’ shown on your app is the accumulation of the daily interest from the first day of the month to the present day.
If your account balance every day for 30 days in the month remains at P100,000, then at the end of the month you will have: P8.33 × 30 = P250
Which billers can I pay using the Komo app?
Cable and Internet
- Innove GlobeQuest (G-Net)
- Innove GlobeQuest (G-Quest)
- Planet Cable
- East West Bank Credit Card
- Citibank Credit Card
- Metrobank Card
- Security Bank Master Card
- HSBC Cards
- BDO Equicard
- Union Bank
- Equicom Savings
- RCBC Bankard
- FDC Misamis Power Corp.
- Visayan Electric Company
- Surigao Del Norte Electric Cooperative
- NSO Helpline Plus
- Great Life Financial
- Pru Life UK
- Paramount Life
- Prudential Life
- Fortune Care
- PNB Life Insurance
- Pioneer Life
- Philam Life
- Troo Life
- East West Insurance Brokerage
- Loyola Plans Consolidated
- East West Bank Personal Loan
- Chinatrust Salary Stretch
- HSBC Personal Loans
- Citibank Savings Loans
- PSBank Loans
- Radiowealth Finance
- East West Rural Bank
- East West Bank Calamity Assistance Fund
- KaPartner Corporation
- World Vision
- First Peak Resources
- Far East Broadcasting Phils
- Piso Para sa Pasig
- Resources for the Blind
- Manila Memorial Park
- FDC Utilities Inc.
- Eagle Cement Corporation
- Knowledge Channel
- Bantay Bata
- Multipay Corp.
- Magnacycle Sales Corp.
- Eurotel Hotel Management
- MAPECON Philippines
- Palms Country Club
- Ramzen Realty
- Festival Supermall
- Filinvest Alabang - West Gate
- Filinvest Alabang - South Central
- Filinvest Alabang - Fastbytes
- Filinvest Asia Corporation
- 2301 Civic Place
- Palms Pointe
- Pioneer Pointe
- West Parc Alder
- West Parc Birch
- West Parc Cedar
- Civic Prime
- La Vie Flats
- Studio One Alabang
- Studio Two Alabang
- Vivant Flats
- Sorrento Oasis
- Bali Oasis
- Capri Oasis
- Maui Oasis
- IPM Realty and Development
- Rockwell Residential Towers
- Philamlife Tower Condominium
- Cyberzone Properties
- Filinvest Corporate City Association
- Filinvest Alabang - South Station Terminal
- Filinvest Lifemalls
- Cyberzone Properties - Cebu
- Filinvest Alabang
- FILINVEST LAND INC. (FAI)
- Entrata Urban Condominium
- Filinvest Lifemalls Tagaytay
- Cityland Pioneer
- Studio City
- Entrata Hotel Services
- One Oasis Cebu
- Mimosa Cityscapes
- DMCI Project Developers
- Celebrity Sports Plaza
- One Oasis
- Filinvest Land Incorporated
- Fatima College Antipolo
- La Salle Greenhills
- Miriam College
- Don Bosco Technical Center Cebu
- University of San Jose - Recoletos
- Andres Bonifacio College
- Innove Globelines
- Globe Telecom
- Smart/Sun Cellular
- Cebu Pacific
- Manila Water
- Prime Water
- Subic Water
- Filinvest Land Water Collection
- Maynilad Water Services
How do I transfer money using the Komo app?
You can use your Komo app to send money to another Komo account, another bank, or an e-wallet as long as the receiving account is part of the InstaPay network. To transfer funds, just follow the steps below:
Which banks or e-wallets can I transfer money to using Komo?
Komo is part of the InstaPay network and can send to any of the banks and e-wallets that are registered in the same network. Here is the list of partner institutions as of this writing:
- Bangko Mabuhay
- Cebuana Lhuillier Rural Bank
- Chinabank Savings
- Dungganon Bank
- EastWest Rural
- Isla Bank
- Komo PH
- Malayan Bank
- Partner Bank
- Philtrust Bank
- Veterans Bank
- PNB Savings
- Quezon Capital Rural Bank
- Robinsons Bank
- Security Bank
- Sterling Bank
- Sun Savings
- UCPB Savings Bank
- Wealth Development Bank
How much can I transfer using my Komo account?
For transfers from Komo to other banks, you can send up to P200,000 per day per recipient, with a per-transaction limit of P50,000.
- Beneficiary 1:
- Transaction 1: P50,000
- Transaction 2: P50,000
- Transaction 3: P50,000
- Transaction 4: P50,000
- Beneficiary 2
- Transaction 1: P50,000
- Transaction 2: P50,000
- Transaction 3: P50,000
- Transaction 4: P50,000
How do I request money from another Komo user?
Step 1: To request money, open the app and tap on 'Favorites' on the bottom navigation.
How do I request for a statement of account?
Step 1: To get your bank statement, tap the Menu icon (three lines) on the upper left corner of the app.
How do I temporarily lock and unlock my Komo debit card?
Step 1: To lock or unlock your debit card, tap 'Card' on the bottom navigation.
How do I update my account information?
Step 1: To check or update your profile, tap the Menu icon (three lines) on the upper left corner of the app.
How do I change my app passcode?
Step 1: To change your Komo app passcode, tap the Menu icon (three lines) on the upper left corner of the app.
How do I change my debit card PIN?
Step 1: To change your debit card PIN, tap 'Card' on the bottom navigation.
Can I expedite the delivery of my debit card?
We only have standard delivery for all of our debit cards. Majority of the card creation process is done automatically to minimize human involvement given the sensitive information involved. This automated process is the reason why we also cannot give special considerations to a specific card.
Can I receive international remittances through Komo?
Komo does not accept international remittances right now. Remember that you must always choose Komo or EastWest Rural Bank as your target bank to avoid floating transactions.
What are the fees and limits associated with my Komo debit card?
Here are the fees associated with using the Komo debit card:
- Balance Inquiry (EastWest ATM) - Free
- Balance Inquiry (Non-EastWest ATM) - Shouldered by Komo
- Cash Withdrawal (EastWest ATM) - Free
- Cash Withdrawal (Non-EastWest ATM) - Shouldered by Komo up to 4 withdrawals per month.
- Card Replacement - ₱150
- ATM Balance Inquiry - No limit
- ATM Cash Withdrawal - ₱10,000 per transaction; ₱20,000 per day
- E-commerce Purchcase - ₱10,000 per transaction; ₱100,000 per day
- POS Purchase - ₱10,000 per transaction; ₱100,000 per day
- POS Balance Inquiry - No limit
Can my Komo account become dormant and is there a fee?
Komo accounts are considered dormant after 730 consecutive days of inactivity. We do not charge any dormancy fee, but accounts that are marked dormant will be locked.
Can I link Komo to my Paypal account?
You can link your Komo debit card to Paypal. However, it’s not yet possible to link Komo as a bank to your Paypal account.
I don't see Komo or EastWest Rural Bank on the list of receiving banks in my bank app or e-wallet. Is it okay to choose EastWest Bank instead?
EastWest Rural Bank is a separate entity from EastWest Bank. Komo is under EastWest Rural Bank, so we do not recommend choosing EastWest Bank as this would likely result in floating transactions.
What is ABFC and will I now be charged for withdrawals using my Komo debit card?
On April 7, 2021, banks in the Philippines will switch to a new charging model called the Acquirer Based Fee Charging model. This means that starting April 7, the bank which owns the ATM will be the one charging all fees.
…changed my phone.
If you are still using the same phone number, then this shouldn't be a problem. Just download the Komo app onto your new device and log in to your account. Note that only one device can be logged in to your Komo account at any time for security reasons.
…lost my phone and SIM.
If you have access to Komo through another device, we recommend updating your account information with your new mobile number immediately. If you do not have access to your account through another device, please call our hotline at (02) 8888-1777 for assistance.
…was locked out and can't access my account.
The most common reason for being locked out of an account is if there are multiple failed attempts in logging in or transacting. This may be due to entering incorrect passcodes or OTPs.
…forgot my passcode.
If you have logged in to your Komo account before, you can simply tap 'Forgot Passcode' above the number keys on the app log-in screen. You will be asked to provide some account-related information to help verify your identity and trigger a password reset.
…forgot my debit card PIN.
…lost my debit card.
If you lost your debit card, we recommend that you lock it immediately using your Komo app through the steps below:
...was charged for an ATM withdrawal.
Your card gives you unlimited free withdrawals through EastWest ATMs and up to 4 free withdrawals per month through other BancNet-affiliated ATMs.
...am not getting the correct interest on my deposits.
To ensure that your deposited amounts will be counted for interest accrual on the same day, please make sure your balance is updated before the cut-off at 10:00pm. Note that this only applies to banking days and that there may be a slight discrepancy between the time shown on your device and the time logged on our system. To be safe, we encourage you to make your deposits earlier in the day. Deposits made after 10:00pm will be counted towards interest accrual for the next banking day.
...did not receive my transfer from another bank.
...had my debit card taken by an ATM machine.
In general, a debit card may be captured or taken by an ATM machine if it is reported as lost, stolen, or if it is flagged in relation to potential fraud.
...received a damaged or misprinted debit card.
If you'd like to report a damaged card or a card printed with incorrect details, please email us at firstname.lastname@example.org to request a replacement. Kindly include photos of the damaged or misprinted card and the packaging it came in, so we can properly investigate if the issue occurred during production or during delivery.